01
Application
Take the first step with your up-to-date CV via LinkedIn or our Careers portal.
RECRUITMENT & DEVELOPMENT
The Right Talent, Continuous Development.
Fair, transparent and competency-based recruitment processes. A culture of continuous learning.
Our Recruitment Policy
We bring the right talent into the ttec ecosystem through a transparent, fair and technology-driven selection process.
02
Pre-Screening
Our HR team conducts a detailed review process based on competencies and experience.
03
Interview
Video or face-to-face meetings where you’ll meet both our HR and Technical managers.
04
Assessment
Reinforcing the process with technical tests, case analyses or personality inventories.
05
Offer
The offer stage where mutual expectations meet at the end of successful processes.
06
Onboarding
A comprehensive orientation program designed for fast adaptation to the ttec culture.
Training & Development Cycle
In an environment where learning never ends, we offer an end-to-end development ecosystem to maximize our employees’ potential.
Structured orientation programs
Online and in-class technical/soft skills training.
02
Role-specific and competency-focused training
One-on-one career guidance from our experienced leaders.
03
Language learning + in-class sessions
Development opportunities at international standards.
04
Individual development plans and career support
Development opportunities at international standards.
QUAD 01
Training
QUAD 02
Development Plan
QUAD 03
Performance
QUAD 04
Career
CLICK BEACON TO ADVANCE THE GROWTH CYCLE
Performance Management
A feedback culture focused not only on goals, but on values and development.
Q1
Goal Setting
Creating individual KPIs aligned with strategic goals.
Q2
Mid-Term Review
Monitoring the process and activating the necessary support mechanisms.
Q3
Year-End
Competency-based development planning in addition to performance.
Q4
Feedback
Celebrating achievements and laying the foundation for the next cycle.